الإصدار 2 - العدد 4 (2025-07-20)

Smart Management through Artificial Intelligence: A Systematic Review of Its Role in Achieving Sustainable Organizational Excellence

Mr: Ghassan Ghreib Al-Dwiri

This study presents a systematic review examining the role of Artificial Intelligence (AI) in supporting smart management and achieving sustainable organizational excellence. Seventeen peer-reviewed studies published between 2015 and 2024 were reviewed, focusing on AI applications such as predictive analytics, robotic process automation, and decision support systems.

The results showed that 76% of the studies reported improvements in decision-making accuracy, 65% saw increases in efficiency and productivity, and 53% reported gains in sustainability outcomes like energy efficiency and waste reduction. Key included challenges the cost of AI integration, resistance to change, and ethical concerns.

The study concludes that AI is a vital enabler for smart management and sustainable excellence when strategically implemented with strong leadership and digital infrastructure. It recommends future research on sector-specific applications and encourages aligning AI efforts with broader digital transformation initiatives.