الإصدار 3 - العدد 7 (2025-10-20)

The Role of Excellence Management Practices in Enhancing the Quality of Healthcare Services Provided to Patients in Public Health Institutions

Researcher: Ghassan Ghreib Al-Dwiri

The public healthcare sector is under increasing pressure to deliver high-quality services despite limited resources, rising patient expectations, and evolving health challenges. Excellence management practices, particularly those based on frameworks such as the European Foundation for Quality Management (EFQM) model, offer structured strategies to improve governance, leadership, workforce capability, and patient engagement. This study adopts a descriptive-analytical approach through an integrative review of recent evidence (2018–2025) and policy reports to examine how excellence frameworks enhance the quality of care in public institutions. The findings show that excellence practices improve service efficiency, strengthen patient safety, reduce waiting times, and increase patient satisfaction when supported by leadership commitment, systematic measurement, and national policy alignment. Barriers such as resource constraints, resistance to change, and variability in measurement systems continue to challenge implementation. A practical roadmap is proposed, highlighting phased steps for policy commitment, workforce capability building, system redesign, and institutionalization. The study concludes that embedding excellence management practices is essential for creating resilient, patient-centered, and sustainable healthcare systems, particularly in the context of national reform agendas such as Saudi Arabia’s Vision 2030.